Policies & FAQs

Q: What is your return and refund policy?

A: We currently offer exchanges only for size issues or damaged products. Please contact us within 48 hours of delivery with clear images for assistance. Any approved return will be processed as store credit only. Store credit is non-refundable and valid for future purchases.

Q: How do you protect my privacy?

A: At Hey Laila, we respect your privacy. Any personal information you provide such as your name, contact details, and shipping address is used only to process your orders and improve your shopping experience. Your payment information is handled securely through trusted payment gateways and is never stored by us. We do not sell or share your personal information with third parties, except when necessary for order processing and delivery. For any questions, please contact us at info@heylaila.in

Q: What is your shipping policy?

A: How long will it take to receive my order? Orders are usually processed within 2–4 working days and delivered within 5–7 working days, depending on your location.

Do you ship across India? Yes, we ship all over India. Shipping charges (if any) will be mentioned at checkout.

Do you offer international shipping? International shipping is not available at the moment—but it's coming soon.

Q: What are your terms of service?

A: By using Hey Laila's website and making a purchase, you agree to the following terms:

Use of Website You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the site.

Product Information We strive to display our products as accurately as possible. However, colors and details may vary slightly due to screen settings and lighting.

Pricing and Payment All prices are listed in Indian Rupees (INR) and are subject to change without notice. Payment must be completed at the time of purchase through our secure payment gateway.

Order Acceptance We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspected fraudulent activity.

Intellectual Property All content on this website, including images, text, and designs, belongs to Hey Laila and may not be used without permission.

Limitation of Liability Hey Laila is not responsible for any indirect or consequential damages arising from the use of our products or website.

For any questions or concerns, please contact us at info@heylaila.in